Refund policy

At Woodsen, your satisfaction is our priority. We stand behind our products with a 90-day satisfaction guarantee.

1. Damaged, Defective, or Incorrect Items

• If your product arrives damaged, defective, or incorrect, you are eligible for a full refund.
• Please contact us at support@woodsen.co within 7 days of delivery and provide photos of the issue.
• Refunds will be processed once we verify the problem — no need to ship the product back.

2. 90-Day Satisfaction Guarantee

• If you are not completely satisfied with your product, contact us within 90 days of receiving your order.
• We will work with you to find the best solution for your situation.
• Please note: Physical returns require shipping back to our facility at the customer's expense. We're often able to offer alternative solutions that save you time and money.

3. Refund Method

• Refunds will be issued to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Situations

• Orders with incorrect shipping addresses provided by the customer
• Requests made after 90 days from delivery
• Items not returned in original condition (if physical return is required)

5. Contact Us If you have questions about refunds, please reach out to us:

 📧 Email: support@woodsen.co